Guides

Straight answers to the questions we get asked

No gated PDFs, no forms. The answer is at the top of each page, with the working underneath — including the numbers most providers won't put in writing.

7 minute read

How much do managed IT services cost in Australia?

Most Australian managed IT providers charge between $99 and $199 per user per month, excluding GST. A 20-person business should expect roughly $2,000 to $4,000 a month for fully managed IT including security. Nexcentric charges $115 per user per month with a five-user minimum. Hardware, third-party licences like Microsoft 365, and major projects are almost always billed separately — which is where published prices most often mislead.

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6 minute read

How do I switch IT providers without disrupting my business?

A well-run IT provider transition takes two to six weeks and should cause no downtime. The incoming provider handles credential handover, documents your environment, and migrates monitoring and security in stages rather than all at once. The three things that go wrong are missing administrator credentials, undocumented systems nobody knew existed, and cutting over everything on the same day.

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8 minute read

What is the Essential Eight, and does my business need it?

The Essential Eight is a set of eight cyber security mitigation strategies published by the Australian Signals Directorate, assessed against four maturity levels from Level 0 to Level 3. It's mandatory for non-corporate Commonwealth entities and, while not legally required for private businesses, has become the benchmark cyber insurers, government tenders and enterprise clients ask about by name. Most Australian small and medium businesses should target Maturity Level 1 as a baseline.

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We publish few guides on purpose. A handful of genuinely useful pages is worth more than a blog full of filler — to you, and to us. Ask us something we haven’t covered.

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