One price. Security included. No lock-in.
Most IT providers won't tell you what they charge until you've sat through a meeting. Here's ours.
Minimum 5 users ($575 per month). No per-ticket billing, no setup fee, no contract term.
What would we cost?
No email requiredThis is what a business your size typically pays — not a quote. Third-party licences, hardware and major projects are billed separately and listed further down. A fixed quote follows a free 30-minute review of what you’re actually running.
Hiding the price isn’t a sales strategy. It’s a waste of your time.
You can work out in thirty seconds whether we’re in your range, instead of booking a call to find out. If we’re too expensive for where you’re at, we’d rather you knew now — and if we’re cheaper than what you’re paying, you’ve got a reason to talk to us.
Published Australian managed IT rates commonly sit somewhere between $99 and $199 per user per month, and a lot of providers publish nothing at all. We’re deliberately mid-range with security included, rather than at the bottom with it stripped out and sold back to you later.
Everything below is in the $115
Not a starter tier. This is the service.
Support, without a meter running
- Unlimited helpdesk for your staff — phone, email or portal
- An engineer who already knows your environment, not a script reader
- Remote support during business hours
- Onboarding and offboarding for new and departing staff
Monitoring and maintenance
- 24/7 monitoring of servers, endpoints and network gear
- Patch management on a tested schedule
- Automated remediation of common faults before you notice them
- Asset, licence and warranty register kept current
Security in the base price
- Multi-factor authentication rolled out and enforced
- Endpoint protection and managed detection
- Email filtering and impersonation protection
- Essential Eight aligned hardening, reviewed as you grow
Strategy, not just tickets
- Quarterly technology review with a costed 12-month roadmap
- Documentation of your environment that you own
- Vendor liaison — we deal with your line-of-business suppliers
- Backup monitoring with scheduled test restores
The bits other providers leave out of the headline
A published price that quietly omits the expensive parts is worse than no published price. Here's what's billed separately.
Third-party licences
Microsoft 365, line-of-business software and similar are billed at cost. We'll tell you what you're paying and right-size it — most businesses are over-licensed.
Hardware
Laptops, servers, firewalls and network gear are quoted separately at business pricing. We procure and configure them; you own them.
Major projects
Migrations, office moves, new site fit-outs and significant infrastructure changes are scoped and quoted as projects with a fixed price.
After-hours and emergency response
Business-hours support is included. If you need genuine 24/7 cover we'll price it for your situation rather than charge everyone for it.
Cloud consumption
Azure, AWS and private cloud hosting are billed on usage. We manage the spend and report on it monthly.
What businesses like yours pay
5 people
$575 /month
Small professional services firm
One office, all cloud, no on-premises server.
15 people
$1,725 /month
Trades or construction business
Office plus field staff on mobile devices, one file server.
30 people
$3,450 /month
Manufacturer or distributor
Two sites, line-of-business ERP, warehouse Wi-Fi.
All ex GST, and excluding third-party licences and hardware. Your fixed quote comes after a free review — these are what comparable businesses actually pay.
The things people ask about price
Including the awkward ones.
Is that price per user or per device?
Per user. If someone has a laptop, a desktop and a phone, that's one user, not three. Per-device pricing punishes you for equipping people properly, which we think is the wrong incentive.
Does the price include GST?
No — $115 per user per month is quoted excluding GST, which is standard for business-to-business services in Australia. GST is added to your invoice.
Why is there a five-user minimum?
Below about five people, the fixed effort of monitoring, security tooling and documentation doesn't spread far enough to make a managed service good value for either side. If you're smaller than that we'll say so and point you at something more suitable rather than sell you something you don't need.
Is there a lock-in contract?
No. We work on rolling agreements with a short notice period. We'd rather keep your business by doing the work well than by making it painful to leave, and if you do leave you get full documentation of your environment.
What if we have servers? Do they cost extra?
Monitoring, patching and maintaining your existing servers is included in the per-user price. What isn't included is the hardware itself, or a major project like replacing or migrating them — those are quoted separately with a fixed price so there are no surprises.
Is security really included, or is it an upsell?
Included. Multi-factor authentication, endpoint protection, email filtering, patching and monitoring are all in the base price. We take the view that selling managed IT without security and then charging extra to make it safe isn't a service, it's a trap.
How does this compare to other providers?
Published Australian managed IT rates commonly sit between roughly $99 and $199 per user per month, and many providers publish nothing at all. We're deliberately in the middle of that range with security included rather than at the bottom with it stripped out.
Can you just quote us properly?
Yes, and you should get one before committing. The number on this page is what most businesses of your size actually pay, but a fixed quote comes after a free 30-minute review where we look at what you're actually running.
Want the fixed number for your business?
Book a free 30-minute review. We’ll look at what you’re actually running and give you a quote in writing — including an honest answer if you’d be better off staying where you are.
Or just call 07 2115 6600